General
This is a legally binding contract between the property owner and the holidaymaker. The property owner is also referred to as "we" and "us".

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".

The property referred to being Glasfryn, 4 Idris Terrace, Cader Road, LL40 1RT, United Kingdom.

Bookings
Bookings are to be paid in full at the time of booking.

Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made in email to:
glasfryndolgellau@gmail.com

In the event of cancellation a charge will be made.
More than 4 weeks from time of booking - 25% of booking (not incl damage deposit)
4 weeks or less from time of booking - 50% of booking (not incl damage deposit)
2 weeks or less - 100% of booking (not incl damage deposit) 

In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment can be made up. However, we strongly recommend you take out holiday cancellation insurance.

Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.

The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.


Number of Guests
The maximum number of people entitled to stay at this property is 5 (plus an infant under 1) and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.

Pets
One pet is allowed in the property - to be agreed in advance. 

Arrival and Departure Time
Every effort will be made to have the property available from 16:00 on the day of arrival. The property must be vacated by 10:00 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received and in the day before your arrival.

Liability
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.

Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge should the property not be left in a similar condition to the way it was found at the start of the holiday.

Breakages
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental dame or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

Complaints
Every endeavor is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavor to rectify any identified problems as soon as is reasonably possible.

Return of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to you within 2 weeks of the departure.